Job Description

Omaha, Nebraska • In-Person • Full-time

Milan Laser is the largest laser hair removal company in the country and a two time Best Places to Work in Omaha winner. With more than 400+ clinics across 38 states and continued growth, we are expanding quickly and looking for sales oriented professionals who deliver exceptional client experiences.

This team is the call center sales engine of Milan, and it is where the client journey begins. You will speak with warm, high intent leads who want to start their hair free journey, ditch their razor, and feel more confident in their skin. Many candidates are naturally drawn to this work because they enjoy aesthetics, helping people feel better about themselves, and being part of a results driven environment.

If you are polished, driven, confident on the phone, and energized by helping people take the next step, this role offers a clear path to success with strong base pay and commission earning potential.

About the Role

You will be the first impression of Milan for prospective clients across the country. Through inbound and outbound calls, texts, emails, and chat, you will communicate our brand in a way that is professional, clear, and energizing. Your primary goal is to convert warm, high intent leads into booked consultations by helping them feel confident and excited to start their hair free journey.

This is fast paced, metric driven work where your performance directly influences your earnings. You will balance accuracy, speed, and strong service while creating a positive experience that reflects the Milan standard.

Compensation:

• Base Pay: $20.00 per hour ($41,600 annually)
• Bilingual Differential: $1.50 per hour
• Total Cash Earnings: $22.85+ per hour with commission ($60,000+ annually)
• Top performers earn more than $36.00+ per hour ($75,000+ annually)

Schedule: Three, ten hour weekday shifts with rotating weekend coverage (40hrs/wk)

• Morning shifts run from 7:30am-6pm
• Evening shifts run from 12pm-10:30pm
• Saturday shifts run from 8am-6:30pm or 12pm to 10:30pm
• Sunday shifts run from 8am-6:30pm

Business Hours:

• Monday-Friday: 7:30am-10:30pm
• Saturday: 8am-10:30pm
• Sunday: 8am-6:30pm

Lead Type: All inbound and marketing-generated No cold calling

What You’ll Do

Client Engagement and Lead Conversion

• Handle a high volume of inbound and outbound calls, texts, emails, and chats
• Convert warm marketing-generated leads into booked consultations
• Build rapport quickly using empathy, clear communication, and confidence
• Create urgency and excitement to start LHR
• Maintain strong relationships with clinic partners and internal teams

Operational Excellence

• Follow Dynamic Scripting and Standard Operating Procedures
• Respond promptly across all communication channels, often handling multiple conversations at once
• Coordinate scheduling needs with clinic teams
• Document accurate and complete records of interactions

Performance and Productivity

• Meet or exceed daily, weekly, and monthly KPIs
• Balance quality and efficiency in a high-volume lead environment
• Prioritize workload to drive strong conversion outcomes

Growth and Innovation

• Participate in new initiatives and departmental pilots
• Share insights on client trends and lead behavior
• Support continuous improvement efforts across the team

Professional Development

• Participate in coaching and one-on-one performance sessions
• Apply feedback to strengthen sales effectiveness
• Engage in team collaboration and training activities

Other Duties

• Perform additional responsibilities assigned by leadership

Job Requirements

Skills Requirements

• Bilingual in both English and Spanish
• Delivers exceptional client experiences with empathy, responsiveness, and strong connection
• Makes clients feel supported, valued, and ready to take the next step
• Holds self accountable to meeting and exceeding sales goals and KPIs
• Operates with ownership, sets personal goals, and drives results
• Looks for ways to improve efficiency, conversion, and team performance

Role Requirements

• High school diploma or equivalent
• One year of customer service experience
• One year of phone sales, appointment setting, or KPI-driven work
• Call center experience strongly preferred
• Strong communication and multitasking skills
• Ability to work independently and within a team
• Ability to type at least 60 words per minute
• Interest in the aesthetics industry

Why You’ll Love Working Here

Milan offers excellent benefits and long-term career growth. Many team members advance into:
• Supervisory and Leadership
• Quality and Training
• Corporate operations
• Field sales supporting more than 400 clinics

Benefits include:
• Medical, dental, vision, disability, and life insurance within 30 days
• Paid time off starting immediately
• 401k with vested employer match
• Free laser hair removal for you and your spouse or partner
• Positive, supportive, people-first environment

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.

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