Gateway Search is working with a high-performing, sustainability-focused service company in South Jersey to fill a full time, permanent Customer Service role that offers long-term growth.
The CSM will be the primary heartbeat of the client experience—handling everything from the first call to the final walkthrough for service projects.
Lead the Client Journey: Act as the sole point of contact from initial inquiry through project completion.
Strategic Scheduling: Qualify leads and manage crew logistics based on urgency and priority.
Proactive Coordination: Bridge the gap between clients and field crews to ensure seamless execution.
Project Closeout: Manage call tracking, drive our Google Review program, and ensure 100% satisfaction.
4+ years in high-volume customer service, scheduling, or client management in the project-based industries ( construction, home services , tree services, grading/drainage, landscaping, or fence installation)
Multitasker who stays calm under pressure and builds rapport instantly,
Proficient with CRM tools.
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