Job Description

Inbound Call Center Representative 

 

Join a team that makes a difference!
Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!

What You’ll Do

• Answer incoming calls and assist customers with their questions.
• Provide excellent service with a positive approach.
• Document call details in our systems.
• Solve problems and help customers find solutions.
• Work with a variety of people and build positive relationships.
• Stay up-to-date on our processes and procedures.

What We Offer

• Competitive pay: $17.20/hour + $4.77/hour (H&W up to 40 hours) = $21.97
• Rate may increase based on location and VA compliance requirements.
• Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time
• Comprehensive health, dental, and vision.
• Paid time off, paid sick time and paid holidays (11)
• 401(k) with employer matching
• Tuition assistance and employee support programs
• Paid training and all equipment provided
• Opportunities for advancement
• Friendly, business casual work environment

What You’ll Need

• High school diploma or GED
• Great communication skills and a desire to help others
• Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
• Attention to detail and reliability
• Ability to adapt and work well in a team
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment
• Ability to obtain and pass a VA government background check
• Two forms of valid ID (one must be a REAL ID or U.S. passport
• U.S. citizenship (work sponsorship not available)

Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak.  This position is sedentary in nature with minimal lifting requirements. 

Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to HR@principlechoice.com .

Job Tags

Full time, Casual work, Work at office, Remote work, Shift work

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