Job Description

Job Title: Datacenter operation Lead

Location: Framingham, MA

Role Type: Full-time
Work Model: Onsite

Job description:

1. Operational Ownership (BAU)

• Own end to end infrastructure operations across assigned towers or environments.

• Ensure availability, performance, and stability of infrastructure services.

• Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.

• Monitor service health dashboards and proactively address risks.

2. Incident, Problem & Major Incident Management

• Act as primary escalation point for critical (P1/P2) incidents.

• Lead Major Incident Management (MIM) calls and coordination.

• Ensure timely root cause analysis (RCA) and preventive actions.

• Drive reduction of repeat incidents through problem management.

3. Change & Release Management

• Review and approve infrastructure changes, patches, upgrades, and maintenance.

• Ensure risk assessment, rollback planning, and blackout compliance.

• Coordinate with application teams and business stakeholders for releases.

• Validate post change stability and sign off.

4. Vendor & Stakeholder Management

• Coordinate with OEMs, cloud providers, and third party vendors.

• Manage vendor performance, escalations, and service reviews.

• Act as the single operational interface for customer stakeholders.

• Present service health, risks, and improvement plans.

5. Governance, Compliance & Security

• Ensure adherence to enterprise IT policies, security standards, and audits.

• Support compliance requirements (e.g., SOX, DR, BCP, access controls).

• Drive DR drills, backup validation, and resiliency planning.

• Ensure audit readiness and closure of observations.

Note:

• Interested candidates are requested to share their updated resume along with their LinkedIn profile for further discussion.
• Also, please confirm if you are open to relocation.

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