Datacenter operation Lead Job at Apptad Inc, Framingham, MA

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  • Apptad Inc
  • Framingham, MA

Job Description

Job Title: Datacenter operation Lead

Location: Framingham, MA

Role Type: Full-time
Work Model: Onsite

Job description:

1. Operational Ownership (BAU)

  • Own end to end infrastructure operations across assigned towers or environments.
  • Ensure availability, performance, and stability of infrastructure services.
  • Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
  • Monitor service health dashboards and proactively address risks.

2. Incident, Problem & Major Incident Management

  • Act as primary escalation point for critical (P1/P2) incidents.
  • Lead Major Incident Management (MIM) calls and coordination.
  • Ensure timely root cause analysis (RCA) and preventive actions.
  • Drive reduction of repeat incidents through problem management.

3. Change & Release Management

  • Review and approve infrastructure changes, patches, upgrades, and maintenance.
  • Ensure risk assessment, rollback planning, and blackout compliance.
  • Coordinate with application teams and business stakeholders for releases.
  • Validate post change stability and sign off.

4. Vendor & Stakeholder Management

  • Coordinate with OEMs, cloud providers, and third party vendors.
  • Manage vendor performance, escalations, and service reviews.
  • Act as the single operational interface for customer stakeholders.
  • Present service health, risks, and improvement plans.

5. Governance, Compliance & Security

  • Ensure adherence to enterprise IT policies, security standards, and audits.
  • Support compliance requirements (e.g., SOX, DR, BCP, access controls).
  • Drive DR drills, backup validation, and resiliency planning.
  • Ensure audit readiness and closure of observations.

Note:

  • Interested candidates are requested to share their updated resume along with their LinkedIn profile for further discussion.
  • Also, please confirm if you are open to relocation.

Job Tags

Full time, Relocation

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