Job Description

: FIELD OPERATIONS SUPPORT ASSISTANT Department: Queen of Heaven Mortuary Status: Non-Exempt, Full Time Salary Range: $18.58 - $21.86 The rate of pay offered to the selected candidate is based on internal pay policy and budget. Candidates are paid at the minimum of the salary range or no higher than the first quartile of the salary range. We consider a number of factors when making compensation decisions including, but not limited to, skill sets, experience, training, and other department needs. What We Are Looking For In joining our team, you are joining a dynamic group of diverse individuals committed to the Corporal Works of Mercy. For us, what we do is much more than a job or a career. If you feel called to be of service, we invite you to explore our career opportunities. POSITION SUMMARY Under the general supervision of Office Administration Manager, the Field Operations Support Assistant is responsible for providing a variety of administrative and clerical support to the funeral home. In addition, other general duties will support the goals of meeting and exceeding family expectations. ESSENTIAL FUNCTIONS Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the church in performing their work. Performs day to day clerical duties as required, which may include:

• Preparing permits, death certificates, memorial materials, and related materials accurately and according to regulation
• Assist colleagues with services preparations.
• Backup for Receptionist
• Confirm accuracy of obituaries, service information, etc. via location website.
• At all times comply with company policies, procedures, and instructions.
• Conveys a sense of concern and empathy with client family members at all times, bringing any issues to the attention of a staff member who can provide a resolution.
• Responds to customer inquire via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiners, and other official parties.
• Keeps accurate records.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS Education and Experience Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Active member of a Roman Catholic faith community.
• High School Diploma required (bachelor's degree preferred).
• Minimum 2 years of experience in office, clerical or customer service required.
• Bilingual Spanish/English preferred.

Certification/Licenses

• Valid state issued driver's license.

Knowledge, Skills, and Abilities Knowledge of:

• Office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience.

Skills in:

• Good verbal and written communication skills
• Strong organizational skills
• Basic mathematic skills
• Problem solving skills.

Ability to:

• Be detail oriented.
• MS Office experience including Outlook, Word, Excel
• Follow written and oral instructions.
• High level of compassion and integrity.
• Multitask and set priorities.
• Maintain confidentiality.

Physical and Environmental Requirements:

• Occasionally lift up to 20 pounds.
• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Sustain frequent movement of the fingers, wrists, hands, and arms.

Our Benefits include:

• Health Insurance (Medical, Dental and Vision)
• Mental Health Services (Employee Assistance Program)
• Pension Plan
• 403B Plan
• Vacation & Sick Time
• Paid Holidays
• Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
• Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
• SIGN ON BONUS
  • 2% bonus, commensurate with level of annual compensation
  • Must be employed for 6 months - in good standing.
  • Full amount paid at 6 months.
  • excludes temporary employees.

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