Job Description

Where Disney Magic Meets Relaxed Luxury. Be Part of an Iconic Orlando Experience.

Offering over 1000 guest rooms and suites, Hilton Orlando Buena Vista Palace boasts breathtaking panoramic views of Disney Springs, nightly EPCOT fireworks and so much more!  After a long day in the parks, guests can unwind in comfortable rooms featuring modern amenities and spacious living areas.

We are seeking an Housekeeping Supervisor/Inspector who embodies anticipatory service, polished communication and a passion for creating unforgettable guest experiences.

Check us out: Hilton Orlando Buena Vista Palace

If you're ready to take your career to the next level, apply now and join our team at Hilton Orlando Buena Vista Palace!

The ideal candidate will have experience working as a hotel housekeeping  supervisor at a similar sized property, good verbal English communication skills and availability during nights, holidays, and weekends and have experience with training and coaching team members.

Shift Pattern: Full Availability Monday - Sunday with flexibility between AM and PMs shifts

Pay Rate: $23.57 per hour

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
  

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Complete visual inspections of room/suites and ensure guest floors are kept clean and tidy in both front and back of house areas.
• Complete reports, verify status reports; change room status to ready and load into automated property management system.
• Manage guest floors by continuously checking rooms inventory; assign rooms to attendants and ensure productivity in real time (including replacing DND rooms by 2pm)
• Ensure stock rooms and carts are maintained with proper supplies and check out with House Attendant daily verifying checklist duties completed.
• Assist in managing base; incoming guest request and assigning to house person or inspector.
• Complete work orders as needed when inspecting rooms with Engineering in HOTSOS.
• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.
• Assist in housekeeping office with managing guest calls and routing to house attendants.
• Other duties and special projects as assigned by the supervisor, such as managing work tickets in HOTSOS, office clean up and assisting in the cleaning/inspecting of other public areas.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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