Job Description

IN-DOR-Inbound Call Center

Start date: 06/08/2026 | End date : 09/11/2026

Indianapolis, IN |. Onsite | Phone and in-person

Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.

Candidate will be required to attend an in-person on-site interview fair to be held on 4/21, 4/23, 4/28 and 4/30.

There is a 2-3 week training period for position. No time off will be approved during the training period.

Required / Desired

A Day in the Life:

• Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
• Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
• Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
• Responds to a variety of tax types inquiries.
• Access data utilizing basic computer skills.
• Communicates professionally using correct grammar, spelling & punctuation.
• Complies with all ethical and confidentiality requirements.

What You'll Need for Success:

• High School Diploma/GED
• High-energy Optimism Teamwork Collaboration
• Someone who provides open, honest, and positive communication.
• A continuous learning and improvement let s get better every day together approach.
• A team member who speaks up if you don t understand or need more information.
• Proven ability to provide customer service by telephone in a high-volume call center.
• Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
• Ability to analyze, research and problem-solve using various resources.
• Ability to learn to learn, understand, and apply ethics and confidentiality laws.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Difficulty of Work:

The Call Center customer service representative must use analytical skills to determine the customer s needs and apply the procedures to communicate the resolution and accurately resolve the customer issues

Responsibility:

The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.

Personal Work Relationships:

This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.

Physical Effort:

This role performs work in an environment where sitting for extended periods of time could be expected.

Working Conditions:

This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.

Competencies:

Communicating Effectively, professionally, accurately

Delivering High Quality Work

Critical Thinking

Managing Time

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