IT Help Desk Technician (MSP) Job at bdManagedIT, Madison, GA

a3ZIZVNnUm9uYU5DQURkZS96TlJCSW8zYlE9PQ==
  • bdManagedIT
  • Madison, GA

Job Description

IT Help Desk Technician

Onsite | Madison, GA | Full-Time

Join bdManagedIT as the first line of support for our clients and the first impression of our service team.

We’re looking for an entry-level IT Help Desk Technician who enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT.

What You’ll Do

  • Respond to phone, chat, and ticket requests
  • Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
  • Document troubleshooting steps and ticket resolutions in our PSA
  • Escalate issues with clear notes when needed
  • Perform daily health checks, patch reviews, and basic maintenance tasks
  • Collaborate with senior technicians for smooth issue resolution

What We’re Looking For

  • Ideal for recent graduates or early-career IT professionals with approximately 0–12 months of hands-on support experience, internship, or technical support exposure
  • Strong Windows and Microsoft 365 troubleshooting skills
  • Experience with ticketing or remote support tools preferred
  • Strong communication skills and customer empathy
  • CompTIA A+ or equivalent knowledge preferred

Why Join bdManagedIT

  • Clear progression into higher-level technical roles
  • 8 hours of paid training each month with a defined certification path
  • Dedicated mentorship and support from experienced technicians
  • Supportive, team-oriented environment that values growth and accountability
  • Opportunity to build a strong foundation in managed IT services

Benefits include medical coverage, paid time off, paid holidays, training support, and a clear career growth path.

Location: Must be within daily commuting distance of Madison, GA.

NOTE: Please no phone calls or direct inquiries regarding this position. Qualified candidates will be contacted as part of the process. 

bdManagedIT is an Equal Opportunity Employer and considers all qualified applicants without regard to protected status.

Job Tags

Full time, Internship, Remote work

Similar Jobs

77 consultants

Locum NP (Nurse Practitioner), PA (Physician's Assistant) Psychiatry Job at 77 consultants

 ...patient care and mental health services. As a Locum NP/PA in Psychiatry, you will play a vital role in assessing, diagnosing, and...  ...for PA Current licensure as a Nurse Practitioner or Physician's Assistant Experience in psychiatric or mental health settings is preferred... 

System One

Assistant Project Manager Job at System One

 ...Job Title : Assistant Project Manager Location : Allentown, PA Type : Direct-Hire Compensation: 70K...  ...ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help... 

Corning Incorporated

Controls Staff Engineer Job at Corning Incorporated

 ...Requisition Number: 70595 The company built on breakthroughs. Join us. Corning is one of the worlds leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push... 

Ampro ADLINK Technology, Inc.

Computer PCB Board Technician Job at Ampro ADLINK Technology, Inc.

 ...Founded in 1995, ADLINK isone of the worlds leading-edge computing companies and atechnology-leading platform provider in the embedded...  ...Minimum of 3 years of experience in PCB repair, electronics assembly, or a related field. Strong knowledge of electronic... 

Columbus, GA | Move to Meaningful

Technical Support Representative 1 Job at Columbus, GA | Move to Meaningful

 ...credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial...  ...High School Diploma or Equivalent Typically No Relevant Experience Required Preferred Qualifications Typically Minimum 2 Years...