Job Description

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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We're building something new—and we're looking for bold, creative, and strategic talent to help shape it.

USAA's Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission.

Whether you're a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes.

Together, we're enhancing how we serve the military community and their families—making every interaction more meaningful.

As a dedicated Multimedia Specialist Senior, you will be responsible for crafting compelling narratives aligned with brand guidelines and strategic objects that resonate with diverse audiences, whether in short, innovative social media posts or longer, more complex business presentations. Ensures that complex business needs or problems are translated into engaging stories that drive audience engagement, brand loyalty, and business success. Apply advanced storytelling techniques to create emotional connections and memorable content, all while ensuring that every piece of content, regardless of format, effectively communicates the intended message.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio home office.

Relocation assistance is not available for this position.

This role will require travel.

What you'll do:

• Responsible for directing, leading, supervising all aspects of a production from initial concept development through completion. Ensures all brand guidelines are followed. Manages technical aspects such as equipment selection, sound, lighting, set design and special effects of live and recorded media productions and events in the field, studio, and corporate meeting venues.
• Directs pre and post production including but not limited to casting, crew selection, script editing, location selection, shot composition, shot sequence, final editing, graphic design elements and directing talent performance to achieve expected results. May serve in a talent capacity on occasion.
• Applies advanced technical and creative techniques and experience to guide team members in message/story development, production preparation/execution, post-production editing/delivery and provide graphic design direction.
• Applies advanced knowledge of social media tools/platforms such as Facebook, Twitter, etc. to develop consumer content and recommend how best to apply the content while influencing across department.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree Radio/TV/Film, Art, Marketing, Graphic Arts, Design, Journalism or Communications; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 or more years of experience working with graphic design, corporate, video post-production, broadcast, advertising or other related industry.
• Advanced visual, graphic and presentation skills.
• Demonstrated ability using color, fonts and imagery.
• Demonstrated ability to deliver briefings to management.
• Demonstrated ability to compose and capture compelling images, developing communication and computer systems skills.
• Ability to lift and carry up to 50 pounds of equipment < 10% of the time.

What sets you apart:

• Proven track record in crafting compelling narratives and high-quality content, taking full ownership to elevate our brand's voice and reputation.
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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