Job Description

Position Summary

Supports the Store Manager in daily supermarket operations. Ensures all departments run smoothly, are properly supplied, and deliver excellent customer service. Provides leadership, coordination, and problem-solving to maintain a clean, efficient, and customer-focused store environment. Spanish and English fluency is required to support both staff and customers.

Essential Duties & Responsibilities

Store Operations

• Monitor all departments to ensure smooth, efficient daily operations.
• Conduct walkthroughs to identify issues, maintenance needs, or improvement opportunities.
• Support department leads with workflow, staffing, and task execution.
• Ensure compliance with safety, sanitation, and merchandising standards.

Inventory & Supplies

• Confirm each department has necessary tools, supplies, and product levels.
• Coordinate with department managers to prevent stockouts or overstocking.
• Assist with receiving, organizing, and maintaining accurate inventory flow.
• Communicate supply needs to Store Manager or purchasing team.

Customer Service

• Ensure customers receive prompt, friendly, and professional service.
• Resolve customer concerns with a calm, solution-oriented approach.
• Support staff in maintaining store cleanliness and a positive shopping experience.

Team Leadership

• Assist in training, coaching, and supervising employees across all departments.
• Promote teamwork, accountability, and a positive work environment.
• Provide performance feedback and support employee development.
• Step in to assist departments during peak times or staffing shortages.

Administrative Support

• Assist with scheduling, timekeeping, and labor management.
• Support opening/closing procedures, including cash handling and security checks.
• Help track store performance metrics and support improvement initiatives.
• Serve as Manager-on-Duty when the Store Manager is unavailable.

Qualifications

• Fluent in Spanish and English (required).
• Experience in retail, grocery, or supermarket operations preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Customer-focused mindset with strong service standards.
• Basic understanding of inventory and store operations.
• Flexible availability, including weekends and holidays.

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