Job Description

As a Customer Experience Specialist youll build exceptional customer relationships and provide open and transparent communication. Our main goal is to make sure a purchase with Yardbird is the best and simplest option from start to this role youll be fully knowledgeable about the Yardbird product and story ready to help all customers with any questions and requests. If you show an interest and aptitude for managing others the full-time role has the potential to develop into a leadership role within the department.

What youll do

• Be friendly and helpful while engaging with customers via phone live chat email social media or in person

• Serve as an expert on all things patio furniture by providing accurate up-to-date information including product features pricing delivery warranties and returns

• Work closely with our delivery operations and showroom teams to monitor the scheduling of deliveries to ensure customer satisfaction

• Guide and work with your fellow team members to achieve customer success in every interaction

• Help find new ideas and methods to exceed customer expectations as a company

Basic qualifications

• Previous work experience in customer support client services sales or a related field

• Strong written and verbal communication and interpersonal skills

• Basic proficiency with Microsoft Office Suite

• Excellent time management skills and ability to multitask

Preferred qualifications

• 1 year of customer support client services sales or a related field

• Skilled at running multiple computer systems/windows simultaneously

• Intermediate proficiency with Microsoft Office Suite

Whats in it for you

Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.

Our benefits include:

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation where you live your full-time or part-time employment status and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location employment status salary or hourly status (exempt/non-exempt) and years of continued or bridged service.

Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.

For more information about benefits LOA and paid time off please refer to our Benefits Guide.

About us

As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Required Experience:

IC

Job Tags

Hourly pay, Full time, Work experience placement, Work at office

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