We're looking for a reliable, people-friendly IT Support Coordinator to be the go-to tech resource for our team in Napa. This role covers the full spectrum of day-to-day IT needs - from managing user accounts and supporting staff with everyday tech issues, to keeping our company phones and iPads organized and running smoothly across a large field-based workforce. For more complex or strategic IT work, you'll collaborate with our internal IT lead and external vendor rather than going it alone.
Job Duties:
Mobile Device & Fleet Management
• Own the full lifecycle of company iPhones and iPads: setup, configuration, and retirement
• Manage the Verizon account: adding and removing lines, monitoring line usage and total cost
• Maintain accurate, up-to-date records of all mobile devices and assignments
• Coordinate phone replacements, upgrades, and new line activations as staff changes occur
Device & Hardware
• New hire tech setup: laptops, phones, iPads, accounts, and software from day one
• Physical hardware inventory: tracking, ordering, and maintaining accurate records for all company devices
• Troubleshooting computers, printers, phones, and connectivity issues
Platform & License Administration
• Microsoft 365: user accounts, licensing, and offboarding cleanup
• Apple Business Manager and Mosyle MDM: device enrollment, profile management, and iOS configurations
• Additional platforms as needed - we'll lean on you to learn new tools as the org grows
Helpdesk & Support
• First point of contact for day-to-day tech issues: password resets, VPN access, connectivity, and general troubleshooting
• Writing and maintaining SOPs and step-by-step guides for common issues in plain language accessible to non-technical staff - in both English and Spanish where possible
• Escalating advanced issues to our internal IT lead or external vendor with good documentation
What We're Looking For
• Hands-on experience with Microsoft 365 administration
• Familiarity with MDM platforms - Mosyle or Apple Business Manager experience a plus
• Comfortable working with carrier portals and account management - Verizon experience a plus
• Hands-on experience managing iOS devices and mobile fleets
• Organized, self-directed, and proactive about communicating issues before they escalate
• Clear communicator when supporting non-technical staff
• Knows when to escalate and comes prepared when they do
• Bilingual English/Spanish strongly preferred
• No degree required - practical experience and reliability are what matter
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