Job Description
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE: The Senior Manager of New Store Execution is responsible for leading the planning and execution of the installation of fixtures, signage and equipment for all new store openings, working directly with external vendors while supporting Field Teams throughout the process
This role leads a team of Managers, Project Leads and Coordinators (both FTE and contractor) who are responsible for ensuring all fixtures are installed on budget and on time. This includes ensuring processes are clear and documented, ongoing management of all installation vendors, sourcing and training of new vendors, approving capital and expense budgets and monthly forecasts, and working directly with internal Property Development/Construction Project Managers, internal Store Planning and Design partners (who own CAD / store drawings), Fixture Purchasing (who ensures fixtures are available for all projects), Merchandising and Signage Teams, Information Technology, and Loss Prevention.
This role leads the team who will be the main point of contact for the Field and Corporate business partners during each phase of the project. This includes ensuring the team works with all key business partners to meet timelines, react to feedback in a timely manner, troubleshoot issues and anticipate opportunities to improve processes and service levels.
This role will be the main point of contact for the Store Operations executive team and will provide ongoing statuses (such as decks and dashboards). Supports the Director of New Store Execution in the development and execution of all team priorities and strategies.
This role is responsible for driving results through strong Field, Executive, and internal/external partnerships, timely communication and alignment, planning, prioritization, analysis, and problem solving, and developing high performing teams.
The base salary range for this role is $125,800 - $206,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS: • Is responsible for ensuring all fixture installation, and Operations activities are completed per the project timeline, with minimal errors and go-backs, and on budget
• Ensures all corporate tools, reporting, and schedules are executed as planned, issues are identified and fixed early, and processes are designed to minimize shortages, go-backs, and provide high level of customer service to Stores
• Leads the team to ensure all end-to-end Field processes including all timelines, training, and manuals; ensures all Initiatives and Best Practices are communicated in ways that apply to all projects
• Ensures the leadership team is effectively prioritizing and planning all workload
• Leads the development of annual budgets (includes 5-year plan and budget revisions), approves monthly forecasts, and secures funding as needed for unanticipated fixture and operational needs
• Travels to Ross and dd's discounts stores to oversee quality and delivery of fixtures, installation, and execution of all operational activities
• Acts as main point of contact for the Store Operations Leadership team and provides ongoing statuses
• Responsible for the ongoing development, engagement, and performance management of the Manager, Project Lead, and Project Coordinator team (both FTE and contractors)
• Leads the sourcing and training of all installation vendors; works with Strategic sourcing to drive RFPs and develop contracts and SOWs; manages the ongoing performance of installation vendors and makes recommendations on whether to keep or terminate vendor relationships based on performance
• Signs off on communication and communication plans to Stores throughout all projects
• Supports the Director of New Store Execution in the development and execution of team strategy and priorities including the creation of tools and processes that will drive consistencies and process efficiencies within the existing capital team
• Special projects and other activities as required
COMPETENCIES: • Building Effective Teams
• Ensures Accountability & Execution
• Developing Talent
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • Minimum 7+ years leadership experience, preferably in a retail setting
• Four-year college degree in business or related field
• Strong leadership and communication skills
• Strong project management and problem-solving skills required
• Ability to successfully influence and drive results through cross-functional partnerships
• Strong customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve processes
• Strong knowledge of new store operations, fixtures, and installations
• Strong experience with developing budgets, monthly forecasts, reporting, and SOX compliance
• Strong vendor management and negotiation skills
• Advanced proficiency in Word, Excel and Power Point
• Able to travel as required
PHYSICAL REQUIREMENTS/ADA: Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid
SUPERVISORY RESPONSIBILITIES: New Store Execution Supervisor (FTE)
New Store Project Lead (FTE and contractors)
New Store Project Coordinators (FTE and contractors)
DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Job Tags
For contractors, Work at office, Local area, Remote work